FREQUENTLY ASKED QUESTIONS

Account Related

It is easy to update your HealthNsalt account and view your orders any time through ‘My Account’. My Account’ allows you complete control over your transactions on HealthNsalt. Manage/edit your personal data like address, phone numbers, email ids, change your password, track the status of your orders, place re-orders, find details about your HS cash and your wishlist.

Order Status Related

Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.

Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.

COD Verification Pending: Your order has been received by us but is processed only after a verification call if made to your number and you verify the COD order.

Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.

Order Cancelled: The order was cancelled.

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.

You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected dispatch or delivery time.

You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).

Unfortunately, products listed as ‘Sold Out’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability.

You can review the status of your orders and other related information in the ‘My Account’ section

In the My Account page, click on the ‘My Orders’ link to view the status of all your orders. To view the status of a specific order, click on the ‘Order Number’ link.

Payment Related

There are zero hidden charges when you make a purchase on HealthNsalt. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.

There are zero hidden charges when you make a purchase on HealthNsalt. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

You would be charged Rs 30 delivery charges if your order is less than Rs 500. Also a Rs 30 COD charges are applicable if your COD purchase is less than Rs 500.

If you are not comfortable making an online payment on HealthNsalt.com, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (C-o-D) payment is Rs 10,000. It is strictly a cash-only payment method. Rs 30 COD charges are applicable if your order total is less than Rs 500

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

All items that have the “Cash on Delivery Available” icon are valid for order by Cash on Delivery.

Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select “Pay By Cash on Delivery”. Enter the name and contact details of the person who would be receiving the COD order.

Please verify your order by giving us a missed call on 0124-4616414 from the number you have given as Cash On Delivery number in the payment options. In case you are unable to make this call, we will give you a call to confirm the order.

Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

Terms & Conditions:

The maximum order value for COD is Rd 10,000.

Rs 30 COD charges for orders under Rs 500.

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.

If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:

Net Banking 2-4 business days

Debit Card 5-7 business days

Credit Card 7-21 business days

In case your order is not successful and HealthNsalt HS cash has been deducted from your account we would proactively initiate refund within 3 days.

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on care@HealthNsalt.com or please give us a call with your order number for any clarification.

Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.

Coupons & HS cash

To give you the best deals around, we occasionally issue promo coupons. It is a simple code which can be applied to get discounts.

No two coupons can be applied at the same time. In general our promotions cannot be used in conjunction with any other offer.

Add products you want to shop in your cart. Once you are on the cart page, you will see the list of offers available for you which you can apply on your cart. Also you can enter the coupon code on this page. You would have to be logged in to be able to use any offers or coupons.

The validity period of HS cash is generally 90 days from the date of issue. Please check your HS cash email for exact date.

Delivery Related

We ship certain heavy items such as treadmills, dumbbells etc. by ground couriers while other light items are shipped by air. We deliver most of our orders through our own delivery service – HealthNsalt Reach, or through courier partners such as Bluedart and FedEx. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.

We currently ship only within India and do not ship to any international location.

We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.

As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your ‘My Account’ section at the top right corner on our website www.HealthNsalt.com. Online tracking usually goes live within 24-48 business hours post shipping.

The duration of dispatching an order depends on the type of order you have placed. Types of order are:

In-stock items (Items that we stock in our 4 warehouses across India: Gurgaon, Mumbai, Bangalore and Delhi): These items are dispatched the same or the next day of order placement.

JIT Items (Just-in-time Items): These items are procured from vendors on receiving your confirmation on an order. It takes 2-7 business days to dispatch JIT orders after you have placed an order.

Drop-ship Items: These items are shipped directly by our vendors to you. It takes 2-5 business days to dispatch drop-ship orders.

We strive to dispatch your order as soon as possible. In case you have placed a mixed order of In-stock, JIT and Drop-ship items, we sub-divide your order and dispatch it in parts, shipping the earliest available items first.

At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated.

The shipping charges may apply on a product. The charges will vary depending on the quantity of a product. The charges will be mentioned on the product page along with other product details.

For example: 1 quantity of a product may carry 50 rupees as shipping charges and purchasing an additional quantity of the same product may carry additional shipping charges of 50 rupees (i.e. total shipping charges= 100 rupees).

Certain products may come with free shipping i.e. zero shipping charges. However, if the order amount is less than Rs 500, a minimal shipping charge of Rs 50 is applicable.

Please read the product details column before placing an order.

Certain times waybill/road permit is required for heavy products transferred from one state to another so, if you don’t fall under this, consider yourself lucky!!

Dispatch of heavy products take more than the expected time:

  1. Firstly, the fulfillment of your order may require a certain road permit/declaration/inward form to be filled,which can either be downloaded from the respective state’s sales tax website or one has to physically go to the nearest sales tax office to procure the above.
  2. Also, at times entry taxes as per the Commercial Tax Government rules are levied by the respective state where the goods are shipped (However, it might vary from product to product.)
  3. The customer is liable to fill road permit/declaration/inward form and/or pay the entry tax to fulfill the order.
  4. The failure of filling the form or not paying the entry tax leads to shipment hold, which eventually may lead to order cancellation & refund.
  5. Hence, to have a smooth product dispatch process, form filling and payment of entry taxes wherever required plays a major role.
  1. No extra charges will be taken for installation of fitness equipment.
  2. All the parts of equipment will be delivered by HealthNsalt.
  3. The installation will be done within 72 business hours of product delivery.

Cancellations & Modifications

If the order or the item(s) in your order are not shipped, cancellation is possible. Click on ‘Orders’ and you will reach your order history. Click ‘Cancel’ for the order(s) you wish to cancel. You will be notified about the status within 30 mins. For prepaid orders, the order amount will be refunded back to your bank account within 2-5 business days, or as per your respective bank timelines. Please call our Customer Helpline @ 0124- 4616444 for further support.

Under your profile, go to ‘My Orders’ and click on Cancel.

Once your request for cancellation is received and successfully processed, we will initiate the refund. Usually, for prepaid orders, it takes 2-5 business days for the amount to reflect in your bank account.

Returns & Refunds

14 Day Return Policy

We offer you complete peace of mind while ordering at HealthNsalt – you can return all items within 14 days of receipt of goods.Please ensure however that the product is unused and the tags, boxes and other packaging is intact.

If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.

If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at care@HealthNsalt.com or call us on 9780686689 within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, HealthNsalt Cash (store credit) or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.

 

Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product

Fitness Equipment/Accessories:

1.Any Fitness Equipment/Accessory will be valid for replacement within 14 days of delivery.

2.Any Fitness Equipment will be replaced in case of manufacturing defect only.

3.Any Fitness Accessory will be replaced in case of manufacturing defect, size or colour change.

4.5 years warranty of motor and 2 years warranty of other spare parts is valid only for Treadmill and Exercise Bikes.

Following shall NOT be eligible for return or replacement:

1.Damages due to misuse of product

2.Incidental damage due to malfunctioning of product

3.Any consumable item which has been used or installed

4.Products with tampered or missing serial / UPC numbers

5.Combos sold won’t be taken back/returned as individual units

Any damage / defect which are not covered under the manufacturer’s warranty

Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered

Some special rules for promotional offers may override “HealthNsalt.com’s 14 Day Returns Policy”

In case of any queries, please write to our customer care on care@HealthNsalt.com or call us on 0124-4616444

You can either write us at care@HealthNsalt.com or call at 0124 – 4616444 from Monday to Saturday, 10 AM to 7 PM to initiate a return.

Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through SpeedPost courier service and share tracking details and we will return the courier costs.

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

There are two modes of refund:

HealthNsalt Cash – If you choose this option, the amount will be added to your HealthNsalt HS cash.

Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, HealthNsalt will complete the cancellation and initiate the refund, depending on your preference.

The validity period of HS cash is generally 90 days from the date of issue. Please check your HS cash email for exact date.

Health Related Information:

Disclaimer: The information contained in the Web Site is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other health care professional. You should not use the information available on or through the Web Site (including, but not limited to, information that may be provided on the Web Site by healthcare or nutrition professionals employed by or contracting with HealthNsalt) for diagnosing or treating a health problem or disease, or prescribing any medication. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. You should read carefully all product packaging prior to use.